Privacy Policy

Brown’s Bay Resort (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book accommodations, or interact with us in any way.

We may collect the following types of information:

• Personal Information – When you make a reservation, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, mailing address, and payment details.
• Booking & Transaction Data – Information related to your reservations, stay preferences, and payment history.
• Usage Information – When you visit our website, we may collect data such as your IP address, browser type, pages visited, and time spent on our site.
• Cookies & Tracking Technologies – We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

We use the information we collect for the following purposes:

• To process reservations and provide guest services.
• To send booking confirmations, updates, and customer support communications.
• To personalize your experience and improve our resort offerings.
• To send promotional emails, special offers, and newsletters (you may opt out at any time).
• To analyze website performance and improve our digital presence.
• To comply with legal and regulatory requirements.

We take appropriate security measures to safeguard your personal information against unauthorized access, disclosure, or misuse. However, no online transmission is 100% secure, and we encourage you to protect your personal details when using the internet.

We do not sell, trade, or rent your personal information. However, we may share your data in the following situations:

• Service Providers: We may share information with trusted partners (e.g., payment processors) to fulfill bookings and improve services.
• Legal Compliance: If required by law, we may disclose personal data to comply with legal obligations or protect our rights.

• Opt-Out: You can unsubscribe from our marketing emails at any time using the “unsubscribe” link.
• Access & Update: You can request access to or correction of your personal information by contacting us.
• Cookies: You can adjust your browser settings to refuse cookies, though this may affect website functionality.

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Brown’s Bay Resort
15021 Browns Bay Road, Campbell River, BC
250-287-7108
ripplerockrv@brownsbayresort.com
www.brownsbayresort.com